Refund Policy

Last updated: 31 October 2026

Our service is digital and becomes available as soon as a membership is activated. The refund rules are therefore as follows.

1. When a refund is available

• No contact details have been viewed under the membership and the request is made within 7 days of the membership start date – the fee will be refunded.
• Duplicate payment – if the same membership was paid for twice by mistake, the extra amount will be refunded in full.
• Amount debited but membership not activated – we will activate the membership or, if you prefer, refund the amount in full.
• If we are unable to provide the service because of a technical or other issue on our side, the unused portion will be refunded.

2. When a refund is not available

• After one or more contact details (mobile number / address) have been viewed.
• After the membership validity has ended or the contact-view count has been used up.
• If no suitable match is found, a profile does not respond, or a marriage does not take place – we do not guarantee any match.
• If the profile was closed because of false information or breach of our terms.
• If you simply change your mind or find a match elsewhere after having viewed contacts.

3. How to request a refund

1. Contact us by phone, WhatsApp or email (see Contact Us).
2. Share your name, registered mobile number, profile ID, payment date / transaction ID (UPI / bank reference) and the reason for the refund.
3. We will verify your request and inform you of our decision within 3 working days.

4. Refund timeline and mode

• An approved refund is paid through the same method used for the original payment (for example, to the same UPI / bank account).
• It is normally credited within 7 to 10 working days of approval, though this may vary slightly by bank.
• The related membership is cancelled once a refund is approved.

5. Contact

For any questions about refunds, please contact us. Rules for cancelling a membership are in our Cancellation Policy.